Puppy Shipping and Delivery

At Gatos Cane Corso, we plan your puppy’s homecoming with their comfort and care in mind. We prepare them for the journey, coordinate delivery to your home, and keep you informed so you know what to expect before arrival day.

We offer home delivery throughout the contiguous United States for a flat transportation fee of $300, separate from your puppy’s purchase price. This fee includes transportation, the travel crate, and carrier charges. We confirm your delivery address and schedule before booking.

Puppies leave no earlier than eight weeks, once fully weaned, developmentally ready, and cleared for the journey. Delivery arranged by us includes 14-day protection for qualifying infectious illness present before handover or acquired during transportation, with diagnosis and treatment reimbursed up to your puppy’s purchase price.

Homecoming at a Glance

Planning begins after your puppy is reserved. Before booking, we confirm the delivery address, recipient, schedule, flat transportation fee, and payment arrangements with you. We provide updates if your delivery schedule changes.

Stage	What we confirm	When it happens
Reservation and planning	Home delivery address, authorized recipient, target schedule, $300 flat transportation fee, and payment method.	After reservation and before any transport booking proceeds.
Veterinary and travel readiness	Minimum age of eight weeks, full weaning, a pre-departure veterinary examination, and required travel documents.	Before departure is finalized.
Departure and transit updates	Direct travel-day phone or messaging contact, tracking or route details where applicable, and overnight-care updates if required.	Before departure and throughout your puppy’s journey home.
Home handover and arrival care	Photo ID check, recorded handover date and time, initial veterinary examination within three days, and 14-day arrival-illness protection.	At delivery (day zero) and during the first 14 calendar days at home.

Home Delivery

Preparing Your Puppy

Before departure, our veterinarian examines your puppy and assesses fitness for the planned journey. If clearance is withheld, we postpone departure and discuss next steps with you.

Your puppy travels in a spacious, secure, well-ventilated crate selected for their comfort throughout the journey. The travel crate is labeled with your puppy’s microchip number, your family’s name, the destination address, and our emergency contact. Feeding, watering, and comfort breaks during travel follow our attending veterinarian’s guidance and the transport provider’s care procedures.

We prefer direct routing when practical, though same-day arrival is not guaranteed. If a route requires an overnight stop, your puppy stays at an approved live-animal facility or provider kennel, and we share the location and update schedule with you.

What Comes With Your Puppy

Your puppy comes with transition food, their care folder and calendar, and, where suitable, a scented comfort item from their mother. The folder includes feeding guidance, vaccination and deworming records, veterinary visits, available registration and pedigree paperwork, microchip details, and individual care needs.

Required travel documents accompany your puppy, including a Certificate of Veterinary Inspection (CVI)—the official veterinary health certificate—verified for the route and movement purpose, with USDA endorsement where required by the destination state or carrier.

Planning, Documents, and Fees

Your Flat Transportation Fee

The $300 fee covers delivery to your home throughout the contiguous United States, including transportation, the travel crate, and carrier charges. It is separate from your puppy’s purchase price. Payment method and timing are confirmed before booking, and no booking proceeds without an agreed payment arrangement.

We arrange and pay for pickup for an approved health-related return separately. You do not pay this transportation fee again for that pickup, and outbound transportation fees are never deducted from a qualifying purchase-price refund.

Confirming Your Details

Provide your full name, home delivery address, telephone number, email address, preferred homecoming date, and any access or scheduling details. Let us know if an authorized adult representative will receive your puppy in your stead. The named recipient assumes responsibility for signing the handover record and confirming receipt; health guarantee rights remain with the registered owner. We share your contact and delivery information only with the transport provider as needed to complete the trip.

Schedule Changes

We follow the seasonal temperature and weather rules of the selected transport provider across departure, connection, and arrival points. Travel conditions, weather limits, or carrier adjustments may affect arrival times. We keep you informed and coordinate any changes to the delivery plan. If we cancel for a reason within our control, we reschedule at no additional cost or refund the transportation fee.

We confirm applicable carrier and booking terms, including any non-health refusal or missed-handoff rules, before payment. Carrier booking terms do not replace our Health and Guarantee commitments. A reported illness, injury, or welfare concern at arrival is never treated as a refusal without cause. You do not need to complete a carrier or insurance claim before requesting qualifying health-guarantee support.

Preparing for Arrival and Your Responsibilities

Before Delivery

Confirm your details. Review the delivery address, recipient, schedule, flat fee, and payment arrangements, and ensure any state or local destination requirements on your side are met.
Prepare your home. Set up a quiet arrival area, fresh water, and your puppy’s current food.
Arrange the initial vet visit. Schedule a licensed veterinarian examination within three days of arrival and bring the health folder.
Stay reachable. Provide a phone number that will be answered on delivery day and confirm access instructions.

On Arrival Day

Be available at home. You or your named representative must be present during the agreed delivery window.
Have identification ready. The recipient must present photo identification matching the reservation details.
Check your puppy and records. Record the handover date and time (handover is day zero) and report concerns promptly. Signing a delivery receipt does not waive health coverage.
Allow time to settle. Keep the first day calm and follow the feeding and care guidance provided.

Before departure, we provide a live phone or messaging contact for delivery-day concerns, along with a tracking number or airway bill where applicable. If no one is present at the agreed handoff time, the provider follows its safe unclaimed-animal procedure and contacts us immediately; let us know promptly if an emergency affects your availability so we can coordinate care.

For formal health claims, email info@gatoscanecorso.com. We normally reply within 24 hours, and always within 48 hours.

If Your Puppy Becomes Ill After Arrival

For delivery arranged by us, we cover veterinarian-confirmed infectious illness when signs first appear within 14 calendar days after handover and veterinary evidence supports illness present before handover or acquired during transportation. For one qualifying illness episode, we reimburse necessary diagnosis and treatment expenses up to your puppy’s purchase price in total, including related specialist visits, medication, surgery, and follow-up. Several visits or invoices may be needed for that course of care.

Have your puppy examined within three days of arrival, bringing the health folder. Email info@gatoscanecorso.com within 48 hours of noticing symptoms, or as soon as reasonably possible in an emergency. Do not delay urgent treatment while waiting for our reply. Send the examination report, diagnosis, test results, symptom timeline, veterinarian’s likely-exposure assessment, treatment plan, itemized invoices, and puppy/purchase details. Records already on file count.

We identify any missing required records together. We give a final decision within three business days of receiving complete required records, including our veterinary review. Approved reimbursements are issued within 1–3 calendar days after approval and receipt of necessary invoices; later invoices follow the same review and payment deadlines. We coordinate across benefits to prevent duplicate reimbursement. Bank or payment-provider settlement may take longer.

New exposure after handover does not qualify. If timing or cause is uncertain, we review the veterinary evidence. A late initial checkup alone does not automatically void coverage, and an absence of symptoms at handover does not prove there was no infection.

This arrival allowance is separate from our congenital/inherited refund and diagnostic benefits. Payments under one benefit do not reduce another. Full congenital/inherited eligibility and health-related return terms appear in our Health and Guarantee.

Common Delivery Questions

Where do you deliver?

We deliver to your home throughout the contiguous United States—the 48 adjoining states and Washington, D.C.

What does the transportation fee include?

The $300 flat fee includes transportation, the travel crate, and carrier charges. It is separate from the puppy’s purchase price.

When will my puppy arrive?

We confirm your delivery schedule before booking and keep you updated if conditions change. Veterinary readiness, minimum age (at least eight weeks and fully weaned), and carrier weather rules remain part of departure planning.

Do I pay for pickup if I choose an approved health-related return?

No. We arrange and pay for that pickup separately under our Health and Guarantee, completing collection within 7–10 calendar days of written confirmation and receipt of transport details. The outbound $300 flat transportation fee is not charged again.